Support
Frequently Asked Questions
We’ve put together answers to common questions about ordering,
documentation, research-use standards, shipping, and general product
support. If you need additional help, the RawBiotix team is available to
assist.
What are RawBiotix products intended for?
All RawBiotix products are supplied for laboratory research use only. They
are not intended for human consumption, therapeutic use, or diagnostic use.
Are your products tested?
Yes. Every RawBiotix product is supported by independent analytical testing. HPLC data and Certificates of Analysis are available upon request.
Are Certificates of Analysis available?
Yes. Supporting Certificates of Analysis and related documentation are
available for applicable products as part of our standards-based quality
process.
Where are RawBiotix products sourced?
RawBiotix products are sourced through U.S.-based supply and selected to meet standards for consistency, documentation, and analytical verification.
How do I choose product format or strength?
Where multiple options are available, product format and/or strength can be
selected within the individual product page before checkout.
When will I receive tracking information?
Once your order has been processed and shipment information is available,
tracking details will be provided with your order confirmation/update.
What should I do if my order arrives damaged or incorrect?
If an order arrives damaged, incorrect, or incomplete, please contact RawBiotix promptly so the issue can be reviewed and addressed appropriately.
How can I contact RawBiotix?
For product questions, order support, or documentation requests, please use the contact form or reach out directly using the contact information provided on the Contact page.