Rawbiotix
Privacy Policy
Effective Date: May 1, 2026
Last Updated: May 1, 2026
RawBiotix (“RawBiotix,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when you access or use our website, products, services, and communications.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, place an order, contact us, or otherwise interact with RawBiotix.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you provide directly, including your name, billing and shipping address, email address, phone number, company or laboratory name (if provided), order notes, and customer service communications. We may also collect order and transaction information, including products ordered, order value, shipping method, order history, payment status, and subscription status where applicable. In addition, we may automatically collect technical and website usage information such as IP address, browser type, device type, pages viewed, session behavior, referring source, and general location information derived from IP address.
2. How We Use Your Information
We may use your information to operate and maintain the website, process and fulfill orders, provide customer service, send order and account communications, administer subscriptions, improve website performance, analyze usage trends, detect or prevent fraud, support compliance and payment review, and protect our business, users, and systems. If you opt in, we may also use your information for marketing or promotional communications.
3. Research Use and Customer Qualification Context
RawBiotix products are offered strictly for laboratory research use only and are not intended for human consumption, therapeutic use, clinical use, veterinary use, or diagnostic use. Information submitted through the website may be used for order review, fraud screening, customer verification, and business compliance measures intended to support appropriate website and order activity. We reserve the right to review, restrict, refuse, or cancel orders or account activity where necessary for business, compliance, fraud prevention, or legal reasons.
4. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to improve website performance and understand how users interact with our website. These technologies may help us remember user preferences, maintain shopping cart and session functionality, measure traffic and usage behavior, improve website content and navigation, support security and fraud detection, and evaluate advertising or marketing performance. You may control certain cookie settings through your browser, although disabling cookies may affect some website functionality.
5. How We Share Information
We do not sell your personal information to third parties for cash consideration. We may share your information with trusted third parties only as necessary to operate our business, including payment processors, fraud prevention providers, shipping and fulfillment partners, website hosting providers, analytics tools, customer support platforms, subscription or e-commerce services, and legal, accounting, compliance, or professional advisors. We may also disclose information when necessary to comply with law, enforce our policies, respond to disputes, or protect RawBiotix, our customers, or our operations.
6. Payment Information
Payments are processed through third-party payment providers and processors. RawBiotix does not store full payment card information on its own servers unless expressly stated through a secure payment integration. When you submit payment information, that information may be collected and processed directly by the applicable payment processor according to its own privacy and security practices.
7. Email and Marketing Communications
If you provide your contact information, we may send order confirmations, shipping updates, account notices, subscription notices, customer support responses, and promotional or marketing communications where applicable. You may opt out of promotional emails using the unsubscribe link included in those communications. Even if you opt out of marketing communications, we may still send transactional or service-related messages related to your account or orders.
8. Data Retention
We retain personal information only for as long as reasonably necessary for business and operational purposes, including order fulfillment, customer service, fraud prevention, chargeback defense, accounting, subscription management, legal compliance, and enforcement of our terms and policies. We may retain certain records longer where reasonably necessary to protect our business interests or comply with law.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards intended to help protect personal information against unauthorized access, disclosure, misuse, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or information regarding categories of data collected or disclosed. We may require identity verification before processing certain requests and may decline requests where permitted or required by law, fraud prevention obligations, dispute retention needs, or legitimate business purposes.
11. California Privacy Notice
If you are a California resident, you may have additional privacy rights under California law. Subject to applicable exceptions, California residents may have the right to request access to certain personal information, request deletion or correction of certain information, and request information about categories of information collected or disclosed. RawBiotix does not knowingly sell or share personal information of minors under applicable law.
12. Third-Party Links and Services
Our website may contain links to third-party websites, services, or tools. This Privacy Policy does not apply to third-party websites or services that are not controlled by RawBiotix. We encourage you to review the privacy policies of any third-party websites or platforms you access.
13. Children’s Privacy
This website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that personal information has been submitted by a child under 18, we may delete that information and take any appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.